Managed Services

Storage, Back-up and Restore Services

At Sify, we have Storage Solutions and Back-Up Services that ensure availability of data in times of unforeseen critical application breakdowns. We have invested in the best of the available technology to keep your data safe and available.

	Storage Management Solutions including NAS and SAN
	Back-up Solutions using robotic-arm equipped tape libraries
	Back-up Solutions for OS file and Database

Performance Monitoring

Sify's server monitoring includes CPU usage monitoring, memory monitoring and HDD parameter setting.

Reports

Sify's suite of managed services includes performance reporting of your business critical applications and hardware:

	CPU performance reports
	Bandwidth utilization reports
	Browser behavior pattern analysis reports

Value-Added Services

Reliable, scalable and secure infrastructure apart, Sify Hosting enhances your application’s performance by continuously striving to innovate. Our in-house experts, available round the clock, enable the following value-added services:

	Local load balancing
	Global load balancing
	Port monitoring service
	SSL acceleration
	Offsite disaster recovery service

In order to augment the speed and reliability of your business applications, we have entered into strategic alliances with key technology partners for the following services:

	Intelligent caching services
	Availability service
	Streaming services
	Content distribution and delivery services

Built-in Services

On co-locating your servers you get the benefit of a whole range of services rendered by our IDC engineers. These services are built in to the tariffs charged for space thereby providing the convenience of necessary services under one roof and returning a higher value per rupee paid to SifyHosting. These built-in services are:

Remote Hands

Our skilled IDC engineers are available round the clock to execute specific tasks that may arise on your servers/application. This minimizes the overheads incurred on system administration expenses.

Hardware and Software Procurement and Configuration

With strong alliances with principals themselves for all branded hardware and software, we procure and configure all customer hardware and software to get your online business up quickly thereby accelerating your time to market. SifyHosting also undertakes maintenance of all products it procures to save you the trouble of sourcing and managing multiple vendors.

Switch On/Off Services

Sify will undertake to stop, start or kill a service whether it is a Unix/Linux or an NT service.

Restart Services

On specific requests our IDC engineers can undertake to shut down the entire server and reboot it.

Network Configuration

The IDC team configures customer servers to the network by setting up the network drivers, IP addresses, subnet masks, DNS resolution and Network Interface Driver properties to integrate them with our unique LAN.

Spares and Replacement

We maintain hardware spares of all brands - an investment intensive proposition in order to swap failed parts to ensure that applications continue to perform without disruption.


Skilled Services

SifyHosting has technical manpower to perform skilled system administration and database administration services. These skills have been honed by managing mission critical applications for our discerning clientele. System administration and DBA capabilities currently cover the following:

	Operating Systems: Windows NT and 2000/RedHat Linux/Sun Solaris
	Database Servers: SQL/Oracle, MySQL, Sybase, Websphere
	Web Servers: Internet Information server (IIS)/Apache

Multi-Vendor Coordination

As a customers business grows the number of applications, databases and systems can become a formidable challenge in terms of managing and administering them. Keeping in touch with various vendors, coordinating with them, logging a call and keeping track of it, requesting them for maintenance etc. is an onerous task. At Sify we automatically resolve some of these issues at one shot.

Sify will do the coordination with vendors and ensure that your applications and databases are being regularly maintained. updated (in terms of patch application) and service levels are met as per the original agreement with the vendor. Additionally, companies are spared the time delays in getting service from multiple vendors and therefore have a better handle on costs.


NetSourze™

Sify offers – NetSourze - a suite of Internet Infrastructure Management Services that provides you the flexibility to do more. Services that are critical to your application are part of this comprehensive support package:

	OS Management
	Application Management
	Database Management
	Multi-Vendor Coordination
	Basic Security Services

When you sign up for NetSourze you can select from three levels of service.

	Problem Identification - Quest
	Root Cause Analysis - Sentinel
	Problem Rectification - Rescue

How does Netsourze benefit you?

You eliminate the cumbersome process of multi-vendor arrangements to manage your IT infrastructure needs.
The time disparity that comes into picture with a multi-vendor scenario is eliminated.
Your response times are minimized considerably while uptime commitment increases drastically. Effective reduction of downtime has a direct correlation with customer satisfaction.
Critical resources used to maintain IT requirements will be freed up and can be deployed elsewhere.
By proactively managing your online business and mission critical applications, NetSourze protects you against loss of revenue.

By demarcating problem domains, your IT support costs can be lowered, better managed and efficaciously planned.